REFUNDS

The user (buyer) is obliged to inspect the goods upon receipt and immediately report any irregularities or damage to the delivery company, and then arrange with Ninety Degrees, Karlo Pletenac s.p. for the replacement of the goods or refund of the purchase price. Subsequent damage claims due to delivery will not be accepted without a report!

The user or buyer (the above applies exclusively to private persons who acquire the product for purposes other than their own profit-making activity) has the right to notify the seller within 14 days of taking delivery of the products that he/she is withdrawing from the contract, without being required to give a reason for his/her decision. The period starts one day after the date of receipt of the products. The User (Buyer) shall notify the withdrawal from the contract to the Seller’s e-mail address: support@9tydegrees.eu. The only cost to be borne by the User (Buyer) as a result of the withdrawal from the purchase contract shall be the cost of postage for the return of the products to the address of Ninety Degrees, Karlo Pletenac s.p. Ninety Degrees, Karlo Pletenac s.p.

The product return form you need to enclose with your return is available here. If the user (buyer) has already received the goods and withdraws from the contract, the goods must be unused, undamaged, in their original packaging and in unchanged quantity and form, and must be sent back to Ninety Degrees, Karlo Pletenac s.p. at the user’s own expense within 14 days of the notice of withdrawal from the contract. A copy of the original invoice must be attached. If the postal package with which the user (buyer) received the ordered products is physically damaged, if the contents are missing or if it shows signs of opening, the user (buyer) must initiate the complaint procedure with the delivery service.

Ninety Degrees, Karlo Pletenac s.p. is not obliged to accept the goods
if they are out of warranty destroyed, spoiled, (partially) lost or reduced in quantity. The user (buyer) shall not have the right to withdraw from the contract in the case of contracts whose object is a product which has been manufactured according to the user’s (buyer’s) precise specifications, which has been adapted to the user’s (buyer’s) personal needs, which by its nature is not suitable for return, which is perishable or which has reached the end of its expiry date. The right to a refund in the event of a warranty and material defects is governed in more detail by the provisions of the Consumer Protection Act.

For returned products, Ninety Degrees, Karlo Pletenac s.p. shall refund the amount paid to the user (buyer) as soon as possible, but at the latest within 30 days of receipt of the cancellation message.

The refund shall be made by Ninety Degrees, Karlo Pletenac s.p. to the personal or transaction account of the user (buyer), to the same account from which the payment was made.

Our company does not assume the risk of delays in the reimbursement of the purchase price, which may be caused by the bank or the online application for bank transfers.